Shipping & Returns

For a limited time, we ship for free on all orders over 100$ shipping within the USA. We use USPS or UPS to ship within the continental United States.

You will receive tracking information and order delivery updates by email.

  • During times of high volume or the busy season, it is not unusual for delivery and or shipping times to extend several days.
  • We do not guarantee delivery dates. We only guarantee that your order will be delivered from our warehouse to the post office as quickly as possible.
  • We will not refund shipping costs if USPS or UPS does not deliver by the expected date.
  • All packages are shipped discretely for your privacy.
  • Lost or delayed packages in transit must be resolved by the customer & the carrier. We do not have control over the postal service and can not be expected to contact them on your behalf.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

  1. Please email contact@designerkava.com to request a refund.
  2. Mail your returned item to:
    Designer Kava
    201 W Greenway Street
    Suite 730
    Derby, KS
    67037
Return Exceptions

Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered. 

Only the unopened and sealed jars in your order will be eligible for return, exchange, or refund.

This is standard practice for health safety to avoid risk of contamination. Do NOT attempt to return or exchange opened items.


Exchanges

If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.

Buy purchasing from or using this website you acknowledge you have read and agreed to our Terms & Conditions. https://designerkava.com/pages/terms-conditions