Shipping & Returns

For a limited time, we ship for free on all orders over 100$ shipping within the USA. We use USPS to ship within the continental United States.

You will receive tracking information and order delivery updates by email. Typically, orders placed before 2pm Monday - Friday will be shipped the next day. Weekend orders will be shipped on Monday. We do not ship internationally.

  • We do not guarantee delivery dates. We only guarantee that your order will be delivered from our warehouse to the post office on time.
  • During the holiday season, it is not unusual for delivery times to extend several days.
  • We will not refund shipping costs if USPS does not deliver by the expected date.
  • All packages are shipped discretely for your privacy.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email contact@designerkava.com to request a refund.
  2. Mail your returned item to:
    Designer Kava
    201 W Greenway Street
    Suite 730
    Derby, KS
    67037
Return Exceptions

Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.

Exchanges

If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.